Open Access is a service offered by Nicor Gas.
This Web site allows you to access your current (and with documented
customer authorization, prospective) customers' transcript, statement
and billing information. Here are descriptions of the information
you can retrieve from this site:
For all Nicor Gas customers, you can request:
Transcripts - Complete history of customer usage and utility
charges by bill period.
Statements - Complete history of bill amounts, payments and account
For transportation service accounts and groups only, you can
Billing Info - Detailed charges and summary of usage, nominations
and storage activity by bill period (accessed by the bill from
date). Group queries will only display the summary usage, nominations
and storage information.
You can request this information in one of two ways: Live
or Batch mode. The Live mode lets you process up to three queries
at a time with the results displaying immediately (or Live) on
the screen. In Batch mode, you submit multiple queries "batched"
together and return later to retrieve and print your output.
There are three ways confidentiality is accomplished.
- First, a valid supplier ID and password combination is input
before a user can enter the web site.
- Second, we have established a PIN that requires all customer
inquiries to have the customer's account number or group ID and
the account/group's last billed usage. The last billed usage
can only be obtained if a supplier is the current bill mailing
address or if a customer has been contacted and provided this
information. Additionally, the last billed usage amount changes
after each bill is issued.
- Lastly, Nicor Gas will be performing random audits of documented
authorization - see Customer Authorization Policy. If any of
these validities are violated, access is denied.
Customer Authorization Policy
As a Nicor Gas Open Access site user, you (or your employer)
must currently possess customer authorization to receive
any data requested. This authorization (i.e. agency agreement,
letter from the customer, etc.) must detail the rights to obtain
this data and be authorized by the customer.
Nicor Gas reserves the right to take any necessary audit steps
it deems appropriate to ensure proper customer authorization
has been obtained, including but not limited to the following:
requesting a copy of the customer's documented authorization, directly
contacting the customer, etc.
In the event Nicor Gas discovers any violation of the customer
authorization rules outlined above or any other customer confidentiality
rules, the violator (individual agent and agent's employer) agrees
their rights to use the Nicor Gas Open Access Web site have been
nullified and thus, agrees to immediately discontinue all current
and future Nicor Gas Open Access Web site use.