Landlords and tenants are not required to call us to establish new service, discontinue service or transfer service. It can all be done online.
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Q. What are the fees?
A. There are no fees for this service.
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Q. How do I enroll?
A. Log in to My Account or use the Landlord/Property Owner Service Agreement. We can start the program for you online.
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Q. Can you e-mail the Service Application Form that the tenant fills out?
A. When a tenant logs in to My Account for the first time and fills out landlord information, the landlord will receive a copy of the Service Agreement.
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Q. Can my tenants call to request a connection, disconnection or transfer of service?
A. Yes, but to ensure accurate billings, the landlord should complete the Landlord/Property Owner Service Agreement. Phone requests can result in delays and possibly over- or under-billings for both the tenant and the landlord.
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Q. Can a landlord go directly to the Landlord Service Agreement?
A. Yes, you can go directly to the Landlord/Property Owner Service Agreement.
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Q. If I sell my rental property do I have to remove it from the Landlord program?
A. Yes. If you have a Landlord Service Agreement, you must notify Nicor Gas in writing within 10 days of the sale of your property. Nicor will, within its discretion and pursuant to Illinois Commerce Commission restrictions, continue to provide gas service to the address after the tenant cancels service and you, as the Landlord, will be charged and deemed liable for any gas service provided thereafter.
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Q. Can you send me more information about the program?
A. Currently, we do not have additional printed information. We are happy to answer any other questions you have about the program. Please send e-mail to landlord@nicor.com.
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Q. Who do I contact with billing or other general questions?
A. Customer Service is available at 1 888 Nicor4u (1 888 642-6748).
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