| Q1: |
What is CheckFree's e-Bill and what can I control? |
| A1: |
CheckFree's e-Bill is an electronic version of your paper bill that you can view and pay online. With CheckFree's e-Bill, you stay in complete control. You decide when a bill is paid, how much to pay, which bank account to use, and can access the service at your convenience. You can even print CheckFree e-Bills for your files if you desire.
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| Q2: |
How much does CheckFree's e-Bill cost? |
| A2: |
CheckFree's e-Bill service is free.
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| Q3: |
How does payment work with CheckFree's e-Bill? |
| A3: |
You'll find all the same information on your CheckFree's e-Bill that you're used to seeing in your paper bills. Payments are made from the bank account you indicate. When you're ready to pay, all you need to do is choose the amount, schedule the date you want the bill paid and click to pay. Payments can be received in one or two business days depending on how late in the day you schedule your payment. You receive payment tracking numbers for your payments.
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| Q4: |
Can I also pay and view my bill at banks with CheckFree's e-Bill? |
| A4: |
Most banks offer the ability for you to view and pay bills online – many of them for free. You may use your bank, this service, or both to pay your bill online. Your CheckFree e-Bill can only be viewed from the site where you request the CheckFree's e-Bill. To find your bank click here.
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| Q5: |
Who is CheckFree? |
| A5: |
CheckFree (Nasdaq: CKFR) is the leading provider of financial electronic commerce services and products. CheckFree-powered electronic billing and payment services are available through more than 2,000 financial services organizations, including banks, brokerage firms, and Internet portals.
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| Q6: |
Why should I enroll in CheckFree's e-Bill? |
| A6: |
CheckFree's e-Bill will let you view your bill simply by clicking a button. Save time and money – No checks. No stamps. No hassle. Plus, by following the online payment guidelines, you can ensure that your payment will arrive on time, every time.
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| Q7: |
How do I enroll in CheckFree's e-Bill? |
| A7: |
Visit MyCheckFree.com and take a couple of minutes to enroll. You may also enroll at one of the many financial institutions that offer CheckFree's e-Bill. Click here to find your bank.
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| Q8: |
When will I receive my first CheckFree e-Bill? |
| A8: |
Once you receive a message indicating your activation for the Nicor Gas' CheckFree e-Bill has been approved, you can expect your next statement to be presented electronically. You should receive this message within 48 hours of your activation request.
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| Q9: |
Is my CheckFree e-Bill updated during the month? |
| A9: |
No, the CheckFree e-Bill is your monthly billing statement presented online, like the billing statement you currently receive in the mail. Any payments or purchases made during the month will not be reflected until the next statement is sent.
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| Q10: |
How many months of statement history can I view through CheckFree's e-Bill? |
| A10: |
CheckFree will retain for your viewing, the most recent six (6) months of CheckFree e-Bills as long as you continue to receive CheckFree e-Bills. If you want to keep a longer history than 6 months, you may print out a hard copy and keep it or save the data onto your hard drive by following your browser's save feature.
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| Q11: |
Will I continue to receive my paper bill with CheckFree's e-Bill? |
| A11: |
Once your CheckFree e-Bill request is approved, you will no longer receive a paper bill. You may view your CheckFree e-Bills online and print CheckFree e-Bills for your records. This provides you the control and option for both electronic and paper copies. Online CheckFree e-Bills will be available for 6 months.
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| Q12: |
Will I receive online offers and promotions with my CheckFree e-Bill? |
| A12: |
Nicor Gas may elect to advertise certain special offers or promotions in the marketing panel of your CheckFree e-Bill.
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| Q13: |
Can I cancel my CheckFree e-Bill? |
| A13: |
Yes, you may request to cancel your CheckFree e-Bill at any time and start receiving paper bills. To do this, please go to myCheckFree.com and log into your account. Go to your profile then click on folder that says "My Service" then scroll down and click "Cancel Service".
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| Q14: |
What payment options are available when I enroll for CheckFree's e-Bill? |
| A14: |
We encourage customers to take advantage of the benefits of using the payment feature with CheckFree's e-Bill. When you're ready to pay, all you need to do is choose the amount, date to pay, and click to pay. You are not restricted to pay only using the CheckFree's e-Bill. You can still buy stamps and mail a check or use your bank for online bill payment.
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| Q15: |
Can I change, delete, or stop scheduled payments through CheckFree's e-Bill? |
| A15: |
Yes, you can change, delete, or stop payments that have been scheduled. You are in control.
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| Q16: |
How quickly will my bills be paid through CheckFree's e-Bill? |
| A16: |
Payments can be received in one or two business days depending on how late in the day you schedule your payment.
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| Q17: |
Will I receive a payment confirmation number through CheckFree's e-Bill? |
| A17: |
Yes, you will receive confirmation numbers with your payment history.
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| Q18: |
Can I make a payment before my first CheckFree e-Bill is delivered? |
| A18: |
Yes, you may pay your current bill when you enroll and request CheckFree e-Bill.
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| Q19: |
Can I schedule automatic electronic payments with CheckFree's e-Bill? |
| A19: |
Yes, you can decide if you want to set up automatic electronic payments.
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| Q20: |
What if I am already enrolled in an online bill payment service? |
| A20: |
You may be able to easily activate your Nicor Gas CheckFree e-Bill if your bill payment service is one of CheckFree's more than 2,000 partners. Log into your online banking service and request your CheckFree's e-Bill to get started. You may also click here to find if your bank offers CheckFree's e-Bill.
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| Q21: |
Where can I view and pay my bills online? |
| A21: |
Click here to find if your bank is one of over 2,000 who offer online billing and payment from CheckFree.
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| Q23: |
Do banks charge for CheckFree's e-Bill and online bill payment? |
| A23: |
Many offer CheckFree's e-Bill and payment for free. This will depend on the financial institution and the type of account you may hold.
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| Q23: |
How can I print my CheckFree e-Bill? |
| A23: |
You can print your online statement by using the print function of your browser.
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| Q24: |
Which browser do you recommend to properly view my CheckFree e-Bill? |
| A24: |
MyCheckFree.com is optimized to support the last two versions of Internet Explorer. You may also view your CheckFree's e-Bill with the most commonly used browsers.
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