| Q1: |
Where do I send my Nicor Gas payment? |
| A1: |
Be sure to write your account number on your check, then send your bill stub and check payment to:
Nicor Gas
Bill Payment Center
P.O. Box 2020
Aurora, IL 60507
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| Q2: |
Can I pay my gas bill online? |
| A2: |
Nicor Gas is pleased to offer the convenience of Internet bill payment. You may pay your gas bill online using a credit card or a bank withdrawal. Learn more about paying your bill online.
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| Q3: |
What is the Nicor Gas Budget Plan? |
| A3: |
Designed to even out the seasonal highs and lows of your natural gas bill, the Budget Plan spreads your gas bill payments out over a 12-month period. Learn more about our Budget Plan.
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| Q4: |
Can I change my payment due date? |
| A4: |
If your main source of income arrives after the due date on your gas bill each month, we will extend your bill's due date to help you avoid late payment charges. To find out if you are eligible for a Preferred Payment date read our Billing Information.
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| Q5: |
Can I pay my Nicor Gas bill using Auto Payment? |
| A5: |
Yes, we do offer an Auto Payment option. Learn more about our Auto Payment billing option.
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| Q6: |
Where do I go to make a payment in person? |
| A6: |
You may pay your bill at one of our many payment centers. Simply bring your bill stub with your payment to ensure that your account is credited promptly and accurately. Log in to My Account to find a payment center near you.
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| Q7: |
Can I make a payment over the phone? |
| A7: |
You may pay your gas bill over the phone using a check or credit card. To make a payment by phone, call 1 888 Nicor4u (1 888 642-6748). (Please note, processing fees apply.)
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| Q8: |
Can I provide Nicor Gas with a meter reading during the months you are estimating my meter? |
| A8: |
Every other month, Nicor Gas estimates most of our customers' meter readings based on your previous use and the weather. On your next bill, any difference from your actual use is automatically corrected when we use an actual meter reading. If you would like to provide an actual reading to Nicor during the months we estimate your reading, log in to My Account and enter your meter reading online.
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| Q9: |
Can I choose my natural gas supplier? |
| A9: |
As of March 1, 2002, all Nicor Gas residential and business customers are eligible to participate in Customer Select, a program that allows you to choose your natural gas supplier. Regardless of which supplier you choose, however, Nicor Gas continues to deliver the gas to you.
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| Q10: |
What is a Critical Day? |
| A10: |
A Critical Day can be declared any time between November 1 and April 30 when it is necessary to maintain the operational integrity of the company's system. On these days, withdrawal restrictions and Unauthorized Use will be in effect. You can learn more about critical days here.
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| Q11: |
What are the important dates for transportation customers? |
| A11: |
Nicor Gas wants to inform its transportation customers about some key dates throughout the year. To learn more about those specific dates, visit Transportation Customer Services.
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| Q12: |
What is the most beneficial rate for my business? |
| A12: |
Nicor Gas understands the needs of its commercial and industrial customers. We recognize that each customer's need varies, just as each business differs. To help assist you with what usage category (or Rate) you fit within, we have provided you with some sample rates.
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| Q13: |
How Can I find information on natural gas safety? |
| A13: |
Nicor Gas wants you to be safe at work. That's why we've compiled a list of safety-related topics for your review.
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| Q14: |
Who should I contact to have my underground utility lines marked? |
| A14: |
Before you begin digging on your property, call JULIE (Joint Utility Locating Information for Excavators) at 811. This statewide, one-call system will inform Nicor Gas and other utilities of your digging or excavating plans. Call no more than two weeks, but at least 48 hours before you begin digging (not including weekends and holidays). Read more about JULIE.
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| Q15: |
What should I do if I smell natural gas in or around my facility? |
| A15: |
If you smell a faint natural gas odor near an appliance, first check to make sure all pilot lights are lit. If the odor persists, call us at 1 888 Nicor4u (1 888 642-6748).
If you smell a strong, persistent natural gas odor (or hear natural gas leaking) inside your facility, exit immediately, leaving doors and windows open as you exit. Do not open windows if they're not already open. Do not use your telephone or cell phone, operate any appliance, light a match or turn light switches on or off because sparks from them could ignite natural gas. Call 911 or Nicor Gas at 1 888 Nicor4u (1 888 642-6748) from a neighboring location.
If you smell a strong natural gas odor (or hear gas leaking) outside your facility, call Nicor at 1 888 Nicor4u (1 888 642-6748) or your local fire department. Be sure to keep people away from the suspect area.
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| Q16: |
What natural gas products can I use in my business? |
| A16: |
The use of natural gas in businesses, both commercial and industrial, is rising. In fact, many businesses are now opting to become more self-sufficient through co-generation. Learn more about new products and technologies.
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